Escalation Matrix

DES Portal Escalation Details

Level Contact Turn Around Time
First Vikas, vsvikas@baryons.net 2 Hours
Second Venkatesh, venkatesh@baryons.net 3 Hours

HO Escalation Details

Level Contact Turn Around Time
First tanya_sharma1@dell.com 12-24 Hours
Second avinash_s_n@dell.com 24- 48 Hours

Please Note - Turn Around Time, meant for Monday to Friday, 9 AM to 6 PM. On Saturday, Sunday or any Public Holidays, please expect the turnaround time in the next working day.